Help center

Contact and support for all your questions

+385 072 1987 00

Phone support

[email protected]

Email contact

Mon-Fri: 08:00-16:00

Working hours

Contact us

If you have any questions about your booking, rental terms, vehicle availability or special offers for HAK members, our team of experts is at your disposal. Feel free to contact us by phone or e-mail listed on this page. We will be happy to help with personalised advice, find the ideal vehicle for your needs and explain all the details of pick-up, return or the required documents.

For quick and simple enquiries, you can also use our contact form. We will get back to you as soon as possible with accurate information. Whether it is a business trip or a holiday, we are here to make renting a HAK Rent a Car vehicle as simple and pleasant as possible. We look forward to your call or message!

During the rental

Showing questions in category: During the rental.

How do I secure the vehicle when parking and leaving it?

When parking and leaving the vehicle, always follow these steps:

close all windows and/or the sunroof completely
put the gearbox in first gear or reverse (in vehicles with an automatic gearbox, always set the lever to P)
always apply the parking brake and switch off the engine
do not leave personal belongings in visible places in the vehicle (bags, gadgets, etc.); we cannot be held responsible for your personal belongings
lock the vehicle and check that all doors are locked
always take the vehicle document wallet and the key with you

Are drivers and passengers allowed to smoke in the vehicle?

Smoking is not allowed in our vehicles, and we kindly ask you to respect this rule so that our vehicles stay spotlessly clean and the interior always smells pleasant. If this rule is not respected, we will have to charge you for a deep-cleaning service, because we make every effort to keep all our vehicles clean and fresh inside.

Does the rental vehicle have mandatory equipment and where is it?

All vehicles in our fleet are fitted with mandatory equipment in line with local and European road safety laws. The mandatory equipment consists of a reflective vest, a warning triangle, a first aid kit and a set of spare bulbs and fuses, kept in a case in the boot together with a fire extinguisher of the appropriate size.

What if the document wallet or the vehicle's licence plates are lost or stolen?

As soon as possible, report the loss and/or theft of the document wallet and/or licence plates to the nearest police station, where you will receive a confirmation of the incident. You must hand this confirmation to our branch staff when returning the vehicle. Please also inform our technical service by e-mail and/or phone within 24 hours.

Can I travel to the islands or cross the border during the rental?

If you plan to visit the islands, take a ferry or cross the border during the rental, you need to pay a fee when picking up the vehicle.

Can I rent a GPS or a child seat?

Our additional equipment includes GPS devices and child seats/boosters for rent.

If the equipment is available, you can rent it, and prices are charged according to the rental period.

How can I extend the rental period?

You can extend the rental period by calling 072 1987 00.

What should I do if there is a problem with the vehicle or a traffic accident?

In the event of a traffic accident, immediately contact the HAK contact center (tel. +385 1 4693 755) and HAK Rent a Car (tel. +385 72 1987 00).

If the vehicle is immobilised or there are any other difficulties, contact the HAK contact center and HAK Rent a Car.