Privacy Policy

HAK Rent a car d.o.o., Ulica Marijana Derenčina 20, 10 000 Zagreb, OIB: 66208289446 (hereinafter: HAK Rent a car and / or Data Controller) represented by its general manager Radoš Vlahović

In order to exercise the right to the protection of personal data with regard to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) in this document we explain when and why we collect and process personal data.


Please read this document carefully to be familiar with the conditions and ways of using your personal data in the company HAK Rent a car d.o.o., as Data Controller.

Purpose of collecting personal data

In contacting you, we may ask that you to share your personal information with us for the following purposes:

  • Receiving information about the services and news of HAK Rent a car d.o.o.
  • Participation in the web activities of HAK Rent a car d.o.o. on the Internet, including our channels / pages on social networks and the like
  • Saving your data for future interactions and communication with HAK Rent a car d.o.o.
  • Assistance in improving our services and enabling HAK Rent a car d.o.o. to keep you informed of them
  • Service problem solving
  • Receiving customized messages, special offers and promotional content in accordance with your interests, based on information you have shared with us, as well as information we have collected through cookies or similar techniques regarding your use of the HAK Rent a car website / social media site. If you want more information on how we use cookies, please follow the link.

In business with HAK Rent a car d.o.o. as a customer, supplier or business partner, we will ask you to share your personal information with us for the following purposes:

  • Fulfillment of the legal obligation towards state bodies in terms of information on the status of the contractual relationship
  • Customer Relationship Management
  • Providing access to information       
  • Employment
  • Other types of communications
  • Analysis and understanding of customer interaction
  • Answering questions or resolving requests for service
  • Providing a service

In general, we process your personal information only for the purposes for which we informed you. These purposes may be based on the legal regulations that HAK Rent a car d.o.o. must respect, under the contract that HAK Rent a car d.o.o. concluded with you and based on personal consent.

Personal information that HAK Rent a car d.o.o. may collect

When interacting with HAK Rent a car d.o.o. in person, via e-mail, telephone, website or social network, we may request or receive certain information such as:

  • General personal data, including: name and surname, PIN, date of birth
  • Contact information, including: address, telephone/mobile number, e-mail
  • Work position
  • History of the business relationship
  • Consent data (not just consent according to GDPR)
  • Payment information
  • Data on visits
  • User message or inquiry that may include information about a past or current business relationship
  • Data from the identity card, passport, driver's license when contracting the rental service
  • GPS data when using the car rental service, including:
    • Date, time, and location of vehicle drives,
    • Date, time, and location of vehicle stops,
    • Vehicle driver in the case of driver identification.
  • IP address
  • Cookie ID
  • The Internet browser you are using

When you communicate with HAK Rent a car d.o.o. as a supplier or business partner, we may collect the following information:

  • Name and surname
  • Email address
  • Phone number
  • Business address
  • Name and address of the company you work for
  • Personal details that may be relevant to the business relationship, e.g., your professional experience, etc.

Ways of collecting personal data

You can share personal data with HAK Rent a car d.o.o. through (not limited to):

  • Communication with HAK Rent a car d.o.o. (may be related to the service, through an inquiry or request you have made to us)
  • Communication with some of the employees of HAK Rent a car d.o.o. in person, by e-mail, telephone or in spoken or written form
  • Using the website and its functionalities
  • Ordering services and / or products through delivery services
  • Participation in activities on social networks related to the promotion of HAK Rent a car d.o.o.
  • Request to receive messages on a mobile phone / device
  • By subscribing to the Newsletter of HAK Rent a car d.o.o.
  • Voluntary participation in surveys
  • Cookies placed on your computer or mobile device when visiting our website
  • Social media monitoring: HAK Rent a car d.o.o. can search the Internet for relevant and publicly available content and use it to improve its services, address customer requirements and provide targeted marketing content.
  • When renting a car with HAK Rent a car, where the vehicle can be equipped with a geolocation system and a device for monitoring and locating the vehicle in case the vehicle is stolen or not returned to the rental location or to locate the vehicle in case of accident or breakdown. The lessee is informed about this before concluding the contract with the lessor (HAK Rent a car). 

When you communicate with HAK Rent a car d.o.o. as a supplier or business partner, potential employee and similar, data collection is done through:

  • Concluding cooperation and / or employment agreements
  • Provision of services by HAK Rent a car d.o.o.
  • Communication with HAK Rent a car d.o.o.
  • Developing partnership
  • When accessing the business premises of HAK Rent a car d.o.o.
  • Participation in fairs, events, or promotions
  • Voluntary participation in surveys

If you do not want HAK Rent a car d.o.o. uses personal data that you did not provide  yourself, you can contact us at any time at the e-mail address: and our Data Protection Officer (DPO) will refer you to the procedure for exercising the rights of Data subjects.

Sharing personal information

We may share your personal information with service providers, business partners and other third parties, in accordance with applicable law and business agreements we have with such institutions. In certain cases, when the law does not require it, your personal data may be passed on to third parties such as accounting service, company that provides customer management software, company that analyses our website, delivery service and the like. This way HAK Rent a car d.o.o. confirms that it warned all suppliers (third parties) used in business that they are obliged to comply with the GDPR, and that all collected and processed data that are not part of legal obligations must be resolved by concluding Data Protection Agreement (DPA) which clearly stipulates the obligations of suppliers. How to treat personal data obtained in accordance with the law and other positive regulations, and to apply adequate organizational and technical data protection measures.

If we are required by law to obtain your consent or for any other reason, we believe that your consent is required in certain circumstances, we will ask for it before sharing your personal information.

After you provide us your personal data, it is possible to update, change or request their deletion via e-mail: You can ask other privacy questions or submit your privacy complaints through the same address. In order to prevent unauthorized requests, in the process of exercising your rights, we will ask you to fill in the form for exercising the rights of Data subjects (natural persons) and forward it to us.

Scope related to the Internet

Social networks

If you are a member of social networks such as Facebook, Twitter, Instagram, LinkedIn, etc., you should be familiar with the tools provided by these sites and choosing how to share personal information on social media profiles.

In addition, depending on the choice related to settings on various social networks, certain personal information may be shared with HAK Rent a car d.o.o.; for example, information about your online activities, social media profiles (e.g., interests, marital status, gender, username, photo, comments, and content you have posted / shared, etc.).

Links to other websites

On the website of HAK Rent a car d.o.o. you can find links to other sites with useful information. Such websites may operate independently of HAK Rent a car d.o.o. and may have its own privacy statements or policies. We strongly recommend reviewing them to find out how your personal information may be processed in connection with these websites. HAK Rent a car d.o.o. is not responsible for the content of websites not owned or operated by HAK Rent a car d.o.o., nor for their use or privacy practices.

Please note that we accept and take seriously our responsibility to protect the personal information you entrust to us from loss, misuse or unauthorized access.

For all additional information, contact us via e-mail address

Children and minors

HAK Rent a car d.o.o. does not communicate in any way with children and / or minors. If accidental contact occurs, all contact and communication with children and minors is carried out in a way that communicates, talks, negotiates and contracts exclusively with the parent / guardian. The contract, consent, consent, and any other legally binding document are signed exclusively by the parent / guardian.

How do we store data?

We store and process only those data and from those users who have given personal consent for their processing and / or in accordance with contractual obligations or we have obtained such data based on law or contract. The protection of personal data privacy is permanent, and we take all measures to protect it in accordance with the General Data Protection Regulation.

How do we protect the User's personal data?

According to the assessed risks for personal data, HAK Rent a car d.o.o. has established technical and organizational measures for the protection of personal data. These measures are related to the office document protection, computer protection, employee code of conduct, contractual relations with external service providers. In addition, financial transactions are regulated and supervised by the National Bank. Also, HAK Rent a car d.o.o. applies certain and applicable data protection methods in accordance with ISO / IEC 27001: 2013 standard.

The rights you have

We want to get to know you better so that we can provide you with a better service, while respecting your choices about how we use your personal information.

  1. Consent

You may be asked to give your consent for the collection of data and their use.

  1. Right to Erasure

You may request the deletion of all your personal data for which you have previously given consent to use unless there is a legal impediment to the deletion of which we will adequately inform you.

  1. Right to Data Portability

You can transfer your personal data from one electronic processing system to another without interfering with the data controller.                                                                                                 

  1. Right to Object

It is your right to relinquish your consent in whole or in part, without consequences and explanations, and to request the cessation of your personal data processing and marketing activities directed at you. You can file a revocation in person to: Ulica Marijana Derenčina 20, 10 000 Zagreb, Croatia or by e-mail at

  1. Right to Restrict Data Processing

The Data subject has the right to obtain a processing restriction from the Data controller if:

  • the Data subject disputes the accuracy of personal data, for the period during which the controller allows the accuracy of personal data to be verified.
  • the processing is illegal, and the Data subject opposes the deletion of personal data and instead requests a restriction on their use.
  • the Data controller no longer needs personal data for processing purposes, but the Data subject requests them in order to set, realize or defend legal claims.
  • the Data subject has lodged an objection to the processing pursuant to Article 21 (1) of the Personal Data Protection Regulation pending confirmation of whether the legitimate reasons of the Data controller exceed the reasons of the Data subject.

For all additional questions related to the collection and processing of personal data, you can always contact us at HAK Rent a car d.o.o., Ulica Marijana Derenčina 20, 10 000 Zagreb or by e-mail at

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