Privacy Policy
HAK-USLUGE d.o.o., Vinkovačka 3, 44320 Kutina, 10 000 Zagreb, OIB: 66208289446 (hereinafter: HAK Rent A Car and/or processing manager) represented by director Dario Mustač
In order to exercise the right to the protection of personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND COUNCIL of April 27, 2016 on the protection of individuals in connection with the processing of personal data and the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation)) in this document we explain when and why we collect and process personal data.
Please read this document carefully in order to be familiar with the conditions and ways of using your personal data in the company HAK-USLUGE d.o.o., as the Manager of personal data processing.
Purpose of collecting personal data
In our contacts with you, we may ask you to share your personal data with us for the following purposes:
- Receiving information about the services and news of HAK-USLUGE d.o.o.
- Participation in web activities of HAK-USLUGE d.o.o. on the Internet, including our channels/pages on social networks and the like
- Saving your data for future interactions and communication with HAK-USLUGE d.o.o.
- Help in improving our services and enabling HAK-USLUGE d.o.o. to regularly inform you about them
- Solving problems related to services
- Receiving customized messages, special offers and promotional content in accordance with your interests, based on the information you have shared with us, as well as based on the information we have collected through cookies or similar techniques regarding your use of HAK - SERVICES d.o.o. websites/pages on social networks. If you want additional information about the way we use cookies, click HERE .
When doing business with HAK-USLUGE d.o.o. as a client, supplier or business partner, we will ask you to share your personal data with us for the following purposes:
- Fulfillment of legal obligations towards state bodies in terms of information on the status of the contractual relationship
- Customer relationship management
- Ensuring access to information
- Employment
- Other types of communications
- Analysis and understanding of customer interactions
- Answering questions or resolving service requests
- Service performance
In general, we process your personal data only for the purposes of which we have informed you. These purposes can be based on legal regulations that HAK-USLUGE d.o.o. must comply, based on the contract that HAK-USLUGE d.o.o. concluded with you, and on the basis of personal consent.
Personal data provided by HAK-USLUGE d.o.o. can collect
When interacting with HAK-USLUGE d.o.o. in person, via e-mail, telephone, web or social networks, as a client we can receive information from you such as:
- General personal data, including: first and last name, OIB, date of birth,
- Contact information, including: address, telephone/mobile number, e-mail
- Workplace
- History of the business relationship
- Data on consents (not only consents)
- Payment information
- Visit data
- A message or inquiry from the User that may include information about a problem or current business relationship
- Data from the identity card, passport & driver's license when contracting the rental service
- GPS data when using the vehicle rental service, including:
- Date, time and place of vehicle driving,
- date, time and place of stopping the vehicle,
- The driver of the vehicle in case of driver identification.
- IP address
- Cookie ID
- Internet browser you are using
When with the company HAK-USLUGE d.o.o. communicate as a supplier or business partner, we may collect the following information:
- First and last name
- E-mail address
- Phone number
- Business address
- Name and address of the company you work for
- Personal details that could be relevant to the business relationship, for example, your professional experience, etc.
Methods of collecting personal data
Personal data with the company HAK-USLUGE d.o.o. you can share through (but not limited to):
- Communication with the company HAK-USLUGE d.o.o. (it may be related to the service, through an inquiry or request you sent us)
- Communication with some of the employees of HAK-USLUGE d.o.o. in person, by e-mail, by phone or in writing or orally
- Using the website and its functionalities
- Ordering services and/or products through delivery services
- Participation in activities on social networks concerning the promotion of HAK-USLUGE d.o.o.
- Request to receive messages on mobile phone/device
- Subscribing to the Newsletter of HAK-USLUGE d.o.o.
- Voluntary participation in surveys
- Cookies placed on your computer or mobile device when you visit our website
- Monitoring of social networks: HAK-USLUGE d.o.o. can search for relevant and publicly available content on the Internet and use it to improve its services, solve client requests and provide targeted marketing content.
- When renting a vehicle at HAK Rent a car, the vehicle can be equipped with a geolocation system and a device for tracking and locating the vehicle in case the vehicle is stolen or not returned to the rental location or to locate the vehicle in the event of a traffic accident or breakdown. The lessee is informed about the aforementioned before concluding the contract with the lessor (HAK Rent a car).
When with the company HAK-USLUGE d.o.o. you communicate as a supplier or business partner, potential employee and similar data collection is also done through:
- Conclusion of cooperation and/or employment contracts
- Provision of services by HAK-USLUGE d.o.o.
- Communication with HAK-USLUGE d.o.o.
- Developing partnership
- When accessing the business premises of HAK-USLUGE d.o.o.
- Participation in fairs, events or promotions
- Voluntary participation in surveys
If you do not want HAK-USLUGE d.o.o. uses personal data that you did not provide yourself, you can notify us at any time at the e-mail address: info@hak-rentacar.hr and we will send you toš Refer the Personal Data Protection Officer (DPO) to the procedure for exercising the data subject's rights.
Sharing personal information with others
We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law and business contracts we have with such institutions. In certain cases, when the law does not prescribe it, your personal data may be forwarded to third parties such as an accounting service, a company that provides a software service for customer records, a company that analyzes wishes and interests on our website, a delivery service and the like. . Hereby, the company HAK-USLUGE d.o.o. confirms that it has warned all suppliers (third parties) it uses in business that they themselves are obliged to comply with the GDPR, and that all collected and processed data that are not part of legal obligations must be resolved by entering into an agreement on the transfer and processing of personal data (the so-called DPA contract) in which the supplier's obligations to treat the personal data obtained in this relationship in accordance with the law and other positive regulations are clearly prescribed, and that they themselves are fully compliant with the General Data Protection Regulation, and that they apply adequate organizational and technical data protection measures.
If the law obliges us to obtain your consent or for some other reason we believe that your consent is necessary in certain circumstances, we will ask for it before sharing your personal data.
After š you provide us with your personal data, it is possible to update, change or request their deletion via the email address: info@hak-rentacar.hr. Through the same address, you can also ask other questions regarding privacy or present your complaints regarding the ordering of privacy. In order to prevent unauthorized requests, in the process of realizing your rights, we will ask you to fill out the form for the realization of the rights of respondents (natural persons) and forward it to us.
Internet-related coverage
Social networks
If you are a member of various social networks such as Facebook, Twitter, Instagram, LinkedIn and the like, you should be familiar with the tools that these sites provide and the choice of ways to share personal data on social network profiles.< /p>
In addition, depending on the selection related to settings on various social networks, certain personal data may be shared with HAK-USLUGE d.o.o. , for example information about your online activities, social network profiles (eg interests, marital status, gender, username, photo, comments and content you have posted/shared, etc.).
Links to other websites
On the website of HAK-USLUGE d.o.o. you can find links to other websites with useful information. Such websites can operate independently of HAK-USLUGE d.o.o. they may have their own privacy notices, statements or policies. We strongly recommend that you review them to find out how your personal data may be processed in connection with these websites, as we are not responsible for the content of websites that are not owned or managed by HAK-USLUGE d.o.o. , as well as for the use or privacy practices thereof.
Please note that we accept and take seriously our responsibility to protect the personal data you entrust to us from loss, misuse or unauthorized access.
For any additional information, please contact us via the e-mail address info@hak-rentacar.hr.
Children and minors
HAK-USLUGE d.o.o. does not communicate in any sense with children and/or minors. If contact happens by chance, every contact and communication with children and minors is carried out in such a way as to communicate, discuss, negotiate and contract exclusively with the parent/guardian. The contract, agreement, consent and any other legally binding document is signed exclusively by the parent/guardian.
How do we store data?
We store and process only those data from those users who have given their personal consent for their processing and/or in accordance with contractual obligations or we have access to such data on the basis of law or contract. The protection of the privacy of personal data is permanent, and we take all measures to protect it in accordance with the General Regulation on the Protection of Personal Data.
How do we š protect the User's personal data?
HAK-USLUGE d.o.o. according to the assessed risks for personal data, it established a series of technical and organizational measures for the protection of personal data. These measures are related to the protection of office documents, computer protection, employee conduct rules, contractual relations with external service providers. In addition, financial transactions are regulated by law and are under the supervision of the CNB, which means that data is protected exactly as financial institutions must do it. Also, HAK-USLUGE d.o.o. applies specific and applicable data protection methods in accordance with the ISO/IEC 27001:2013 standard.
The rights you have
We want to get to know you better so that we can provide you with a better service, at the same time respecting your Vaš choice regarding the way in which we use your personal data.
1. Consent
You may be asked to give your consent to the collection and use of data.
2. Right to erasure
You can request the deletion of all your personal data for which you have previously given consent for use, unless there is a legal obstacle to deletion, of which we will adequately inform you.
3. Data portability
You have the ability to transfer your personal data from one electronic processing system to another without preventing the data controller.
4. Revocation of consent
It is your right to completely or partially, without consequences or explanation, withdraw your consent and request the termination of the processing of your personal data and marketing activities directed towards you. You can submit the revocation in person, by e-mail or by mail to the address HAK-USLUGE d.o.o., Vinkovačka 3, 44320 Kutina, 10 000 Zagreb or by e-mail to info@hak-rentacar.hr.
5. Right to restriction of data processing
The respondent has the right to obtain processing restrictions from the controller if:
- the respondent contests the accuracy of the personal data, for the period during which the data controller is allowed to check the accuracy of the personal data;
- the processing is illegal and the respondent opposes the deletion of personal data and instead requests the restriction of their use;
- the data controller no longer needs personal data for processing purposes, but the data subject requests them in order to establish, fulfill or defend legal claims;
- the respondent filed an objection to the processing based on Article 21, paragraph 1 of the Regulation on the Protection of Personal Data, awaiting confirmation as to whether the legitimate reasons of the data controller exceed those of the respondent.
For any additional questions regarding the collection and processing of personal data, you can always contact us at HAK-USLUGE d.o.o., Vinkovačka 3, 44320 Kutina, 10 000 Zagreb or by e-mail at info@hak-rentacar.hr.